Thank you for making contact with the Aspen Group.
Whether you’re a customer, an investor, a healthcare professional, a journalist or a job seeker, you can find the best way to contact us below.
Please note, we cannot respond to questions about general medical information or questions regarding your personal medical condition. If you have questions about a specific medical condition, please consult a healthcare professional.
If you are looking for contacts within a specific country or market, you can search for specific contacts through our worldwide contact information.
At Aspen we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using Aspen’s products.
How to report a possible side effect?
To help us process your information quickly and effectively, please remember to report as much relevant information as possible.
At a minimum you will need to provide the following:
- The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth.
- The contact information of the reporter, namely the person who is reporting the issue.
- A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect.
- The name of the Aspen product involved.
For contact details and to report a possible side effect, please select your home region from the list below.
*Please click on each country or territory to contact the team via email.
Country or Territory | Contact Number | MI International Toll Paid | MI Local Toll Free |
|---|---|---|---|
Asia | +852 3902 6600 | ||
Aspen Global Incorporated | 00230 269 1111 | ||
Aspen Health LLC | 007 495 969 20 51 | ||
Aspen Healthcare Malta Limited | 00356 79849838 | ||
Aspen Serbia | 00381 11 404 3590 | ||
Australia | +61 2 8436 8300 | ||
Austria | 0043 19284015 | 0800006584 | |
Belarus | 00375259670322 | ||
Belgium | 0032 24009864 | 080074944 | |
Beta Kenya | 020 265 2042
| ||
Brazil | 0800-0262395 | ||
Bulgaria | 00359 24917582 | ||
Canada | 1 (844) 330-1213 | ||
China | 400 606 2802 | ||
Croatia | 00385 17776395 | ||
Cyprus | 00357 25030922 | 80096374 | |
Czech Republic | 00420 228880774 | ||
Denmark | 0045 78772887 | 80250539 | |
Estonia | 00372 6682893 | ||
Finland | 00358 974790156 | 0800918141 | |
France | 0033 1 391 77 000 | ||
France (Aspen France) | 00331391770 00 | 0805638407 | |
France (HAC Pharma) | 0033231479246 | ||
Germany | 0049 3056796862 | 0800 589 3218 | |
Greece | 0030 2111768477 | 00800128244 | |
Hungary | 003 618480681 | 0680020832 | |
Ireland | 00353 1 6308400 | 00800 004 04142 | |
Israel | 1809 212 832 | ||
Italy | 0039 0687502429 | 800098313 | |
Kazakhstan | 0077273505743 | ||
Latvia | 00371 66163124 | ||
Liechtenstein | 00441748828889 | ||
Lithuania | 00 370 5 214 0291 | ||
Luxembourg | 35227861279 | 80027915 | |
Malaysia | +603 7733 9795 | ||
Malta | 00356 21497982 | ||
MENA | 00971 4 439 3455 | ||
Netherlands | 0031 207095007 | 08000224668 | |
New Zealand | 64 9 220 5393 | ||
Nigeria | 00234 1 295 9595 | ||
Nordics | 0045 44 48 00 44 | ||
Norway | 0047 21984376 | 80010093 | |
Philippines | (+632 779 28000) | ||
Poland | 0048221042100 | 08001211566 | |
Portugal | 00351 300501243 | 800855770 | |
Rest of the World (English) | 0035316308400 | ||
Romania | 0040 316301169 | 0316300212 | |
Russia | 0074951080240 | ||
Serbia | 0044 1748 828391 | ||
Slovak Republic | 00421 233329930 | 0800001427 | |
Slovenia | 003861 8888201 | ||
South Africa | +27 11 239 6200 | 0800 118 088 | |
Spain | 0034 952010137 | 800098847 | |
Sweden | 0046 856642572 | 0200883595 | |
Switzerland | 41445804293 | ||
Taiwan | (+886)-2-2730-3088 | ||
Tanzania- Shelys | 00255 22 277 1715/6/7 | ||
Ukraine | 00380893202418 | ||
United Kingdom | 00441748828391 | 0800 008 7392 | |
USA | 001 908 203 4641 | ||
Argentina | 0 800 122 0411 | ||
CARICAM | 844 227 4226 | ||
Chile | 800 26 0799 / 2944 7479 (making the call from cell phone) | ||
Colombia | 01 800 518 4007 | ||
Ecuador | 1 800 277 365 | ||
México | 800 849 6530 | ||
Perú | 0 800 137 37 | ||
Aspen endeavours to promote a culture of openness and transparency throughout the Group. Employees and other stakeholders are encouraged to report unethical conduct and any transgressions of which they become aware.
An independently monitored whistleblowing hotline, Deloitte’s Tip-offs Anonymous, is available to employees across the Group’s businesses, whereby employees can report suspected fraud and/or activities which are considered to be transgressions of the Group’s Code of Conduct. Tip-offs training and awareness sessions are conducted periodically to promote use of the facility where necessary.
The Tip-offs service has also been extended globally to customers and suppliers of Aspen’s businesses.
All logged calls are reported to Aspen’s Group Ethics Committee for consideration. Where wrongdoing, unlawful conduct or a breach of Aspen’s policies or procedures is identified, corrective action is implemented in all instances to improve controls and to prevent recurrence of the incident.
The PDFs below provide additional information required to raise any concerns about unethical behaviour at Aspen.
Aspen Corporate HQ
Aspen Place
9 Rydall Vale Park
Douglas Saunders Drive
La Lucia Ridge
Tel: +27 31 580-8600
